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SAP Crystal Solutions Success Profile:

KaleemKaleem Mian

Senior Consultant of Healthcare Reporting and Analytics at Capital IT

For over a decade, Kaleem has consulted a number of companies – from manufacturing and finance to his current focus, healthcare – on the value of business intelligence. Kaleem agreed to give his perspective on what every business should know about data analytics, how SAP® Crystal Reports® changed the trajectory of his career, and why the reporting solution is transformational for his clients.

A Day in the Life

Every day, Kaleem’s clients trust his extensive knowledge in statistics, accounting, and business principles to gain tangible value from raw data. Through his ingenuity and creativity, they are benefitting from insights that help engender significant cost savings, profit maximization, and a higher return on investments.

For Kaleem, a typical day includes:

Initiating data-driven discoveries to help healthcare clients devise wellness programs based on meaningful insights into insurance-related trends such as drug use, cost, and health outcomes.

Training non-technical business users how to generate return-to-work reporting while reducing the workload of his clients’ technical staff.

Creating advanced, data-intensive documents such as reports for incident, security, surveillance, financial, insurance, and disability management.

Producing trend reports to help management improve processes by tracking monthly work duration rates.

Success Story

After conducting a thorough search, Kaleem discovered SAP Crystal Reports to solve a common problem: data integration. But, it wasn’t long before Kaleem realized the true potential of the solution.



Kaleem selects SAP Crystal Reports to integrate data from a variety of sources into one reporting tool.


As his skills in using SAP Crystal Reports became more advanced, Kaleem decides to move from generating accounting-related reports to beginning a new career in business intelligence consulting.


Kaleem discovers a new way to trigger data integration when a report runs with SAP Crystal Reports by programming the solution to automatically export data with required data elements merged with textual contents.


With the support of SAP Crystal Reports, Kaleem shifts his consulting focus to advanced analytics for the healthcare industry.


Kaleem continues to depend on SAP Crystal Reports to help his clients tackle tough problems through creative and strategic thinking.

Top Business Benefits

For the healthcare industry, Kaleem believes that SAP Crystal Reports is an ideal solution. Not only is he helping executives obtain the insights they need to make the best-possible decisions, but he also ensures that his clients’ data, live reports, and dashboards are secure and require little or no intervention.

While this is a huge advantage, Kaleem feels that the following features are crucial for companies of all sizes and industries:

  • Intuitive interface that allows business users to generate reports without any intervention from IT
  • Integration capabilities that automatically consolidate data from a variety of sources into one report
  • Central storage of information that helps ensure that all reports represent the single version of the truth
  • Visualization and data enrichment that enables decision makers to understand the information with ease
  • The ability to design and embed pixel-perfect reports that are eye-appealing and insightful

“Highly automated delivery of business intelligence reporting is increasing day by day. By reducing the need for manually generated reports, your analysts are free to concentrate on more complex reports and deliver them in the format requested without errors. “

Questions and Answers

Q: What is the biggest challenge businesses face when it comes to business intelligence (BI) and data?
A: Over the past 15 years, every company I have consulted can be summed up under one common theme: the need to strategize and make decisions based on highly integrated reports. Traditionally, IT owned every piece of data and the structure in which it resided. However, this is no longer sufficient as executives increasingly rely on real-time information to understand how their business is performing. Now, data must be accessible on demand and available in a format that is accurate and easy to digest.

Q: How have your clients changed the way they use data over the past five years?
A: I am finding that companies are increasingly adopting predictive analytics, data integration, and document automation. Insight, not hindsight, is the essence of running a business today. Decision makers want to know what’s going on and what can be expected in the future – and they want this information very quickly. How organizations capture, create, use, and analyze data is fundamentally changing every aspect of the business. With SAP Crystal Reports, advanced analytical reports can be prototyped and finalized so top management can go directly to the solution or a portal and run the report anytime and anywhere.

Q: What’s your best tip for generating reports that give an accurate view of the business?
A: Automate reports that are frequently requested so you can concentrate on the ones you can’t. All businesses have certain questions that will always require an update – whether it’s machinery performance, the number of open positions, or budget updates, among others. With SAP Crystal Reports, you can make these reports available on demand while ensuring the information is accurate and real-time.

Data Protects People’s Livelihoods

Kaleem’s experience proves that data analytics is not just number-crunching and prediction. For his clients, it’s an opportunity to make better decisions while protecting people from the inevitable pitfalls of life.

“One of my clients in the healthcare industry was facing huge losses in an insurance-related contract with a union. Cash flows were diminishing, and costs were escalating. But more important, people’s jobs were at stake. Top management wanted an analytics dashboard that instantly provided the operational cost statistics of individual accounts. While this request was quite challenging to fulfill, SAP Crystal Reports has the formula functionality to make it happen. As a result, top management was able to recover hidden revenue and significant savings – while saving jobs in the process.”

Anatomy of a Data Geek

As a self-proclaimed “well-balanced data geek,” Kaleem believes that no request is too strange. Everyone has their own processes and mindset that justify reports that may not make sense to anyone else. However, he does feel that business intelligence applies to his private life only under certain circumstances. For example, he may tap into his love of data when he is considering a large investment such as a new car or house. But when it comes to the smaller aspects of life, he prefers to live in the moment and trust his instincts.

Learn more about the SAP Crystal solutions suite, including SAP Crystal Reports, SAP Crystal Dashboard Design, and SAP Crystal Server, to discover how you can turn business data into actionable business intelligence.