© 2017 SAP SE

Privacy: US & Canada

Legal Disclosure: US / Canada

Stay Connected

Contact Us / Call: 1-866-776-6567

Register to watch the recording

Date: Wednesday, June 7, 2017

Duration: 25 minutes + Q&A

Watch Recording

Webinar Recording

5 Most Popular Ways to Sabotage Your Customer Experience 

Your Presenter

As the job market tightens, smaller businesses may find themselves struggling to compete against the big guys for top talent. On its own, the process of finding the right candidate can be daunting. With thousands of resumes to filter through it can be difficult to find the best candidates. Add to that the fact that large companies have teams of recruiters and sophisticated technology, and smaller businesses can find themselves at a disadvantage.

What You'll Learn

  • Common blind spots and other challenges that prevent leaders from understanding the true customer journey
  • How to avoid common mistakes that cause customers to leave you
  • How a superior customer experience leads to more revenue, more loyalty, and better business outcomes
  • Steps to take to consistently exceed expectations instead of unintentionally falling short of them with customers
  • Connecting the dots — what do you need to align your CRM with real experiences?

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She's worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix, and many others.

Jeannie is a Certified Customer Experience Professional (CCXP), the Chicagoland Ambassador and a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, and a TEDx speaker.

She's passionate about making the everyday interactions we all have as customers better and writes, speaks, studies, and trains on customer experience issues around the world. Her mission is "To Create Fewer Ruined Days for Customers."

You may think you know your customers, but few business leaders understand what the journey is really like from the customer's perspective.

Join Jeannie Walters, recognized Customer Experience expert, international speaker, writer, and entrepreneur, to learn about the mistakes MOST companies make when it comes to delivering a superior customer experience.

Jeannie will share real-world examples where companies with the best intentions miss the mark, and others who win big by truly understanding the customer in the moment. Sharing neuroscience, case studies, and recommendations for how to overcome these limiting ideas, Jeannie will help you see your customers in a whole new way.

After the webinar, you will also receive a new infographic to help you and your team remember what to avoid.

Fix the following errors: